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Explore What We Offer

Explore our range of services tailored to achieve your business objectives with advanced CRM tools, with professional support in defining, implementing, enhancing CRM software and supportive solutions. Learn how our expert strategies can optimize your processes and fuel growth.

CRM Services


Develop and implement CRM strategies to improve customer satisfaction, retention, and revenue.

Analyze customer data using CRM tools to identify trends and provide actionable insights.

Lead cross-functional teams, manage CRM projects from inception to completion, and oversee system integrations.

Recruit, train, and manage a team including data analysts, managers, and business development representatives.

Enhance and develop CRM software infrastructure, including API integrations with various providers.

Manage data, user access, client relations, and the onboarding/offboarding process.

Set up and analyze queries to monitor business activities and establish data-driven KPIs for growth.

Reporting and Analisys Services


Customer Support & Service Reports:
- Ticket Volume Reports: Number of support tickets created, resolved, or pending.
- Average Response Time: Time taken for the support team to respond to inquiries.
- Average Resolution Time: Time taken to resolve customer issues.
- Customer Satisfaction (CSAT) Report: Customer feedback and satisfaction ratings after support interactions.

Customer Interaction & Engagement Reports:
- Customer Communication Logs: Tracks all interactions with customers across various channels (email, phone, social media).
- Activity Reports: Measures activities like calls made, meetings held, or emails sent by sales or support teams.
- Customer Engagement Metrics: Tracks how customers engage with content or communication efforts (e.g., social media likes, comments, shares).

CRM System Usage Reports:
- User Activity Reports: Measures how frequently and effectively employees use the CRM.
- Task Completion Reports: Tracks assigned tasks and their completion status within the CRM.
- CRM Data Quality Report: Evaluates the accuracy and completeness of customer data within the CRM system.

Customer Feedback and Satisfaction Reports:
- Net Promoter Score (NPS): Measures the likelihood of customers to recommend your product or service.
- Customer Feedback Trends: Analyzes customer feedback over time to identify recurring issues or areas of improvement.
- Survey Results Analysis: Provides insights from customer satisfaction surveys, product feedback surveys, etc.

Comprehensive CRM Support Services


Gathering and managing feedback through surveys, reviews, and customer satisfaction tools.

Premium support services for high-value customers with quicker response times and dedicated agents.

Mobile Apps Support: Support options available via mobile apps, including chat, email, or FAQs.

Technical Support (CRM Hardware/Software) with assistance specifically for troubleshooting technical issues related to the product or service.

Providing personalized service for large accounts or enterprise customers, through a dedicated account manager.

Building Customized Self-Service Knowledge database of articles, FAQs, and guides for customers to find answers on their own.

Helping customers get started with the product through training sessions, tutorials, or personalized onboarding.

Support requests are logged and handled through a ticketing system for tracking and prioritization tasks for the other departments of the company affected by CRM issues.

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CRM Issues resolved

What We Do

Empowering Your Business with Seamless CRM and Consultancy Services

Meet our services designed to reach your business goals, from reporting and analysis tools to advanced CRM solutions. Discover how our expert solutions can streamline your operations and drive success.

Reporting and Analysis

Providing CRM reports and analyses helps your company to better understand customer behavior, improve sales and marketing efforts, and optimize customer service and retention strategies.

CRM Support and Advice

Offering expert guidance to help businesses meet the business goal using 100% capacity of their CRM and up-to-date technologies in the market.

Testimonial

Feedback from Our Satisfied Clients

The reporting and analysis tools, advanced CRM expertise of Gebtech has significantly improved our operations and ensured we stay ahead of the market requirements.

The team understood our unique needs and delivered CRM improvement plan that made a real difference in our business. We highly recommend Gebtech’s services.

    Jane Reifolds
    Jane Reifolds

    Chief Executive Officer

    Gebtech's expertise in CRM processes management has cleared our processes and helped us maintain internal structure of our huge team.

      Michael Foster
      Michael Foster

      Head of Operations

      The reporting and analysis expertise of Gebtech has significantly improved our operations and ensured we have the spots for improvement in our client service.

        Kyle Harris
        Kyle Harris

        COO

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